Walton EMC Gas Highest in Customer Satisfaction
Walton EMC received the highest
numerical score among residential
natural gas service providers in
Georgia in the proprietary J.D. Power
and Associates 2011 Georgia Retail
Gas Provider Customer Satisfaction
StudySM. Study is based on responses
from 1,853 consumers measuring five
providers and measures opinions of
consumers with their natural gas
service provider. Proprietary study
results are based on experiences and
perceptions of consumers surveyed in
April-May 2011.Your experience may
vary. Visit jdpower.com
According to a just-released report by J.D. Power and
Associates, Walton EMC Natural Gas ranks highest in
customer satisfaction among retail natural gas
providers in Georgia.
The study examines four key factors: price, billing and
payment, communications and customer service.
The study is based on 1,853 residential interviews
conducted in April 2011.
"The J.D. Power Award affirms what our customers
have known all along," said CEO Ronnie Lee."Our
cooperative roots mean we're focused on serving
the customer and doing what's best for them."
"We work hard day in and day out to bring
value and excellent, friendly service to our customers,"
said Natural Gas Director Allen Powers.
"A big part of that value is teaching our
customers how to get the most for their energy
dollar through energy conservation techniques."
Both Lee and Powers pledge that the employees of
Walton EMC Natural Gas will continue to improve
service and work to reach an even higher level of customer
Since 1968, J.D. Power has been conducting quality
and customer satisfaction research based on survey
responses from millions of consumers worldwide.
With high consumer brand recognition and confidence,
the company is ranked as one of the top global
and U.S. research companies.
For more information, see the J.D. Power and Associates
news release here.
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