August 2011
Walton EMC Gas Highest in Customer Satisfaction

Walton EMC received the highest numerical score among residential natural gas service providers in Georgia in the proprietary J.D. Power and Associates 2011 Georgia Retail Gas Provider Customer Satisfaction StudySM. Study is based on responses from 1,853 consumers measuring five providers and measures opinions of consumers with their natural gas service provider. Proprietary study results are based on experiences and perceptions of consumers surveyed in April-May 2011.Your experience may vary. Visit jdpower.com

According to a just-released report by J.D. Power and Associates, Walton EMC Natural Gas ranks highest in customer satisfaction among retail natural gas providers in Georgia.

The study examines four key factors: price, billing and payment, communications and customer service.

The study is based on 1,853 residential interviews conducted in April 2011.

"The J.D. Power Award affirms what our customers have known all along," said CEO Ronnie Lee."Our cooperative roots mean we're focused on serving the customer and doing what's best for them."

"We work hard day in and day out to bring value and excellent, friendly service to our customers," said Natural Gas Director Allen Powers. "A big part of that value is teaching our customers how to get the most for their energy dollar through energy conservation techniques."

Both Lee and Powers pledge that the employees of Walton EMC Natural Gas will continue to improve service and work to reach an even higher level of customer satisfaction.

Since 1968, J.D. Power has been conducting quality and customer satisfaction research based on survey responses from millions of consumers worldwide. With high consumer brand recognition and confidence, the company is ranked as one of the top global and U.S. research companies.

For more information, see the J.D. Power and Associates news release here.

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