According to a study by J.D. Power, Walton EMC Natural Gas ranks highest in Georgia natural gas retail customer satisfaction for a third consecutive year.
The study measures customer satisfaction by examining six key factors (listed in order of importance): price; billing and payment; corporate citizenship; communications; enrollment/renewal; and customer service.
Walton achieved the highest overall score of 731, which is 39 points above the industry average of 692.
The 2013 study is based on responses from 2,944 customers of the nine largest natural gas retailers in Georgia and was fielded between July 2012 and April 2013.
"The fact that we ranked highest doesnâ€™t mean we stop improving," said CEO Ronnie Lee. "Our next goal is four years in a row."
"Receiving this prestigious award for the third time has been just as exciting as the first," said Natural Gas Director Allen Powers. "J.D. Power is a recognized and respected name that we are glad to be a part of."
Since 1968, J.D. Power has been conducting quality and customer satisfaction research based on survey responses from millions of consumers worldwide. With high consumer brand recognition and confidence, the company is ranked as one of the top global and U.S. research companies.
For more on the JD Power study, and how the award was determined view the J.D. Power press release.
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Walton EMC received the highest numerical score among residential natural gas service providers in Georgia in the proprietary J.D. Power & Associates 2011-2013 Georgia Natural Gas Retailer Residential Customer Satisfaction StudySM. 2013 study based on responses from 2,944 consumers measuring nine providers and measures opinions of consumers with their natural gas service provider. Proprietary study results are based on experiences and perceptions of consumers surveyed in July and October 2012 and January and April 2013. Your experiences may vary. Visit jdpower.com